Comments on: The 4 things about UserVoice that drive me @#$%! insane

By: Marcus Nelson

Marcus Nelson — Fri, 03 Jul 2009 18:43:14 +0000

Hey BunnyHero,
You’ll be happy to know that #1 has been addressed to some degree. Our paid services now allow customized vote counts.

#2 is now optional, the admin can set any of the display methods as a default, so now you could choose New, or Hot as other ways to display ideas.

#3 has been changed, now users have up 100 characters to give a title to ideas and 65k characters to describe them.

#4 has been solved as well.

Thought you’d appreciate the follow up – have a great weekend!

Marcus
CMO
UserVoice

By: bunnyhero

bunnyhero — Mon, 26 Jan 2009 06:18:07 +0000

Ah, I see. It all makes sense now (that’s not sarcasm, it’s sincere)! Yeah, much of my frustration comes from the use of UserVoice for support, which I now know is not its purpose.

Thanks for the response! Looking forward to seeing how UserVoice evolves.

By: Richard White

Richard White — Mon, 26 Jan 2009 05:55:54 +0000

The key thing is that UserVoice and GetSatisfaction are not trying to solve the same problem. I know the
“UserVoice vs GetSatisfaction” question comes up a lot but it’s sort of a false dichotomoy: GetSatisfaction is for support and UserVoice is for innovation. Some startups do use UserVoice for support as well but it is certainly awkward, as you pointed out, with the vote limit.

To your other issues:
#2 – We’re working on improving performance of the ‘hot’ tab so we can make that the default and generate more diversity of responses
#4 – We’ll look into this and I’m terribly sorry for that frustration. There’s nothing worse than losing data.

Thanks for the feedback

Richard White
CEO
UserVoice